Tuesday, July 29, 2008

Separate but Equal

No boys allowed: Hotels seek fortune with women-only zones

As hotels get ever more desperate to invent new niches to lure customers, we've have been hearing a lot about the "girlfriend getaway," vacations women take with just their girlfriends.

I confess I don't entirely get why we need the concept. Fun things to do are universal. Often, these packages include spa treatments, free cosmos, or something like that, which strikes me as more than a little sexist -- as if it's only women who like massages, and as if Carrie and Samantha would have no interest in, say, museums.

But whatever. Here's a woman-skewed concept that seems to have a place. The Naumi, a luxury hotel in Singapore, has launched a female-only wing for women guests. The concept, secured by private key-card access, reeks of boutique styling, complete with fancy Aesop skin care products, aromatherapy frills, and an entirely female staff. Since its introduction, staff says, the rooms have been at 80% occupancy, which isn't bad for a hotel, especially one charging $420 to $600 a night.

So far, the women-only zones are mostly confined to properties in Asia, Australasia and in Arab countries (such as this one in -- surprise -- Saudi Arabia), where presumably there are more women who prefer segregation for religious or privacy reasons. But the luxury execution goes way beyond simply providing a safe space. In fact, a manager at the Naumi says a big chunk of his clientele is women on shopping trips -- Singapore, a tiny city-state that is practically one big mall, is particularly attractive to the long-distance spree set. But women executives, too, not normally known for being timid, are also indulging in the new concept.As with so many truly catchy trends, this one seems to have bubbled up from the low-budget front lines. Hostelling International has segregated by gender for years, even as independently run hostels often mingle the sexes in the same dormitories. That's a big reason why HI is favored by school groups and parents sending their little ones on their first big foreign trip.

The turning point, though, came in the early '00s when stylish Base Backpackers, a super-budget hostel chain in Australia and New Zealand, created a girls-only wing for its properties. Base was savvy enough not to simply cordon off the femme zone with a fire door. It gave the area a swishy name, Sanctuary, and without charging the girls more than the boys, gave them luxury-imitating amenities like sheets with high thread counts and fat bath towels. The result? Base mushroomed from a couple properties to a dozen today.

Would women-only areas of hotels fill up in the West, where genders are more integrated? So far, the idea isn't ruling the zeitgeist. Last year, a Marriott in Grand Rapids tried it, prompting fire truck-chasing lawyer Gloria Allred to cry discrimination. Three years ago, the Grange City Hotel in London gave it a try, but today, its website makes no mention of any specialized areas for the ladies. But who knows? Maybe it will switch back after girlfriend getaways sweep the nation. I suspect that will be a mighty long wait, though.

Tuesday, July 22, 2008

BE HAPPY IF THE AIRLINES ONLY MISPLACE YOUR LUGGAGE

This story was written by Pablo Guzman from CBS News

HORROR: American Airlines Sued Over Missing Body
For 4 Days Miguel Olaya Was Told Everything From 'We Don't Know' To 'It's In Miami' To 'She's In Guatemala'
Lawyer: Wife's Body Badly Decayed Upon Arrival In Ecuador

It was Miguel Olaya's worst nightmare. Not only had his wife of 26 years died of cancer, but he says American Airlines lost her body when it was time to bury her in their native Ecuador.

Olaya is a proud man. But when we was asked what he told his 16-year-old daughter, Laura, about how for several days American Airlines apparently could not tell them what happened to his wife Teresa's body while they waited to bury her in Ecuador, after flying in from New York, well, he struggled to maintain his composure. He didn't want to break down in front of a camera, but clearly he was torn up inside.

He managed to get out "Que estamos sufriendo. Translation: "We are suffering."

His wife of 26 years died of cancer, and after a viewing at De Riso funeral home in Brooklyn, the funeral home arranged with American Airlines to fly the body to Ecuador.

Between April 1, when her body was supposed to arrive, and April 4, Olaya and his lawyers say American Airlines' story changed from "We don't know" to "It's in Miami" to "She's in Guatemala." Last Thursday, Olaya filed a lawsuit against American Airlines and De Riso Funeral Home, which attorneys say hired American to transport the body.

"This is an airline that has the most sophisticated luggage and baggage system in the world!" attorney Richard Villar said. "How could they not know where the body is?!"

Added attorney Christopher Robles: "It appears from what we know about the state of the body when it arrives in Ecuador, that the body was not refrigerated. It was not kept the way a body would need to be kept."

Olaya said he saw his wife's poor condition when he opened the casket. In Spanish, he said, "These people played with someone's sentiments."

And then, looking for an answer, he said: "Yo no entiendo por que." Translation: "I just don't understand why.

"Funeral director Kathleen De Riso said the shipping error was caused by someone at American who punched in the wrong airport code. She said they wrote GUA for Guatemala instead of GYE for Guayaquil.

"It was not our error," De Riso said, adding that the body was properly embalmed and "there was no decomposition." She said it was the first time in her 18 years of dealing with American that such a mistake had happened.

American spokeswoman Jennifer Pemberton said her company was researching the situation but could not comment because of the pending litigation.

Olaya's lawsuit, filed last week in state Supreme Court in Brooklyn, accuses the airline and funeral home of negligence and asks unspecified damages.

Olaya's wife died of pelvic cancer at age 57 on March 28.

Tuesday, July 15, 2008

Trend to Eliminate Telephone Books from Hotel Rooms Growing

Next time you're staying in a hotel in a strange city and need to consult the yellow pages, you might be out of luck.


Some hotel chains have started saying goodbye to phone books.
Their position: Guests no longer let their fingers do the walking through the yellow pages, because they have the Internet at their fingertips.


Hyatt Hotels and Resorts and Hyatt Place hotels are among those with phone-book-free rooms, company spokeswoman Amy Patti said. Hyatt Place has hotels in Raleigh and near Raleigh-Durham International Airport.


The chain has dumped in-room phone books "primarily due to the convenience the Internet provides," Patti said. "A phone book can be provided at the guest's request," or guests can get assistance from the hotel staff.


Other hotel chains tossing phone books include Omni Hotels, Kimpton Hotels and some chains operated by Starwood Hotels -- such as Westin, Sheraton and Aloft.


The trend is one more bit of bad news for Cary-based R.H. Donnelley, which publishes directories in 28 states.


Like other traditional media, yellow pages publishers have seen advertising revenue decline because of the struggling economy and companies shifting their advertising to the Internet. As a result, Donnelley has been cutting jobs, and its stock has dropped 98 percent in the past year.
Donnelley spokesman Peter Larmey notes that the company has exclusive deals to be the sole provider of print directories to hotels in many of its markets.


Many hotels still keep phone books in their rooms -- often alongside the Bible.
Louise Garrell, general manager of the Ramada Inn on Blue Ridge Road in Raleigh, said making yellow pages available reduces demands on hotel employees' time. "We have them in the rooms so people don't have to ask us," she said.


Yellow Pages Association spokeswoman Stephanie Hobbs contends that the hotels that have chosen to eliminate phone books are relying on false assumptions. "The current wisdom is that everybody is wired 24/7," she said. "Would that were true, but it's not."


Still, the association plans to provide hotel chains with consumer usage data in hopes of reversing the trend. The association estimates, based on 9,008 telephone interviews, that last year, Americans turned to the printed yellow pages 13.4 billion times -- about the same as in 2006.

Tuesday, July 08, 2008

Carlson Worldwide Property & Room Inventory


Carlson recently opened its 450th Country Inn & Suite property. Below is a list of how many hotels and rooms the Carlson company represents in the lodging industry.


WORLDWIDE PROPERTY & ROOM INVENTORY
As of: June 1, 2008
County Inns & Suites By Carlson
Properties: 448
Rooms: 35,855
Carlson Hotels Worldwide
Properties: 986
Rooms: 148,733# of Countries: 72

Tuesday, July 01, 2008

'A-Room-Atherapy'

Travelodge UK Infusing Scents in Bedsheets to Help Guests Nod Off; Aromas Include "Freshly Cut Grass" and "Home-baked Apple Pie" .



June 2008 - In a UK first, budget hotel chain Travelodge is trialling 'a-room-atherapy at a selection of its hotels - with the launch of a unique series of 'ReminiScents'. The specially scented sheets have been designed to evoke happy and comforting memories for guests, in a bid to help them nod off.


The 'ReminiScents' have been developed around the top five scents Brits would like to be surrounded by, as they drop off to sleep, The fragrances were identified following the feedback from a national 'Senses Census' of over 5,000 Britons.
Guests at selected Travelodge hotels will be able to choose from the following exclusive ReminiScents free of charge:


- The Sea - to evoke memories of holidays. The sea is the number one scent that Brits would like to be surrounded by as they drop off to sleep, comforting 45% by bringing back memories of happy holidays. Also ideal for those who are used to living by the coast.
- Freshly Cut Grass - to evoke the scents of summer. Almost a quarter (21%) wanted to nod off to the smell of freshly cut grass, reminding them of long, happy summer days. Also ideal for those who are used to living in the country.
- Baby powder to remind guests of their children. The ideal comforter for doting parents, with one in five (18%) choosing to be surrounded by the smell of their baby when away from home to lull them into slumber
- Home-baked Apple Pie - to create a home-from-home experience for guests. Baking and cooking aromas are the most comforting scents for almost over one in ten (12%) Britons
- Chocolate the ideal pick me up for women. The scent of chocolate and sugary sweets is the most comforting smell for 9% of UK women




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